Refund Policy – Civilhex

Refund Policy

Last Updated: March 2026

1. Introduction

This Refund Policy outlines how refunds are handled for purchases made on this website.

All payments are processed securely by Paddle.com, who acts as our Merchant of Record. As such, Paddle is responsible for all payment processing, billing, and refund handling.

By completing a purchase on this website, you agree to Paddle’s applicable terms and policies.

2. Role of Paddle

Paddle acts as the authorized Merchant of Record for all transactions on this website. This means that:

  • Paddle manages all customer payments
  • Paddle handles billing and invoicing
  • Paddle is solely responsible for processing refunds

We do not directly process payments or refunds.

3. Refund Requests

If you would like to request a refund, you must submit your request directly through Paddle.

You can do this by:

Paddle will review your request and determine eligibility in accordance with their policies and applicable laws.

4. Refund Processing

If a refund is approved:

  • The refund will be issued by Paddle
  • Funds will be returned to your original payment method
  • Processing times may vary depending on your payment provider or bank

5. Contact Information

If you have general questions about your purchase or our services, you may contact us:

Email Support

[email protected]

Please note that we are unable to process or manage refund requests directly. All refund-related inquiries must be handled through Paddle.

6. Important Notice

We do not independently:

  • Approve or deny refund requests
  • Define refund eligibility conditions
  • Issue or process refund payments

All such responsibilities are handled exclusively by Paddle as the Merchant of Record.

7. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in legal, operational, or compliance requirements. Any updates will be posted on this page.

8. Additional Information

For complete details regarding refunds, please refer to Paddle’s official policy:
https://www.paddle.com/legal/refund-policy