Refund & Cancellation Policy

Last Updated: February 2026

Thank you for purchasing from CIVILHEX. We appreciate your business and want to ensure you have a transparent experience with our engineering resources.

As we sell digital goods, we issue refunds based on the specific terms outlined below. By placing an order, you agree to this policy.

1. Delivery of Digital Goods

CIVILHEX sells digital products including, but not limited to, e-books, Excel spreadsheets, design templates, and PDF guides.

Instant Delivery: Upon successful payment, you will receive an immediate email containing the download link(s) for your purchased product(s). No physical items are shipped.

Access Issues: If you do not receive the digital product link within 30 minutes of purchase, please contact our support immediately at [email protected] with your transaction details.

2. Refund Eligibility

We want you to be satisfied with your purchase. You may request a refund within 14 days of purchase under the following circumstances:

• The product file is corrupted or technically defective and we are unable to provide a working replacement.
• The product is materially different from the description on our website.
• You did not receive access to the purchased product.

If you experience any issue, please contact our support team and we will work to resolve the problem promptly. Refunds are provided in accordance with Paddle’s consumer terms and applicable consumer protection laws.

3. Situations Where Refunds May Not Apply

Refunds may not be provided in the following situations:

• You changed your mind after purchase.
• The required software or technical knowledge was clearly stated on the product page.
• The product was used as intended and functions as described.

Each request is reviewed individually and in accordance with applicable consumer protection laws.

4. How to Request a Refund

To request a refund under the eligible exceptions, please email us at [email protected] with the subject line “Refund Request – [Order ID]”. Please include:

• Your full name and Order ID.
• The email address used for purchase.
• A detailed description of the issue.
• Screenshots or evidence of the defect (if applicable).

Our team will review your request and respond within 1-2 business days.

5. Chargebacks & Disputes

6. Payment Processing

Our order process is conducted by our authorized online reseller and Merchant of Record. All payments, tax collection, and invoicing are handled securely by them. Payments are processed securely by Paddle as our Merchant of Record.

Paddle handles customer billing and may process refunds in accordance with their policies. All inquiries regarding payment security and privacy should be directed to the respective payment processor’s terms as indicated on your purchase receipt.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Refund Policy

Last Updated: March 2026

1. Introduction

This Refund Policy outlines how refunds are handled for purchases made on this website.

All payments are processed securely by Paddle.com, who acts as our Merchant of Record. As such, Paddle is responsible for all payment processing, billing, and refund handling.

By completing a purchase on this website, you agree to Paddle’s applicable terms and policies.

2. Role of Paddle

Paddle acts as the authorized Merchant of Record for all transactions on this website. This means that:

• Paddle manages all customer payments
• Paddle handles billing and invoicing
• Paddle is solely responsible for processing refunds

We do not directly process payments or refunds.

3. Refund Requests

If you would like to request a refund, you must submit your request directly through Paddle.

You can do this by:

• Using the support or help link provided in your Paddle receipt email, or
• Visiting Paddle’s official refund policy page:
  https://www.paddle.com/legal/refund-policy

Paddle will review your request and determine eligibility in accordance with their policies and applicable laws.

4. Refund Processing

If a refund is approved:

• The refund will be issued by Paddle
• Funds will be returned to your original payment method
• Processing times may vary depending on your payment provider or bank

5. Contact Information

If you have general questions about your purchase or our services, you may contact us:

Please note that we are unable to process or manage refund requests directly. All refund-related inquiries must be handled through Paddle.

7. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in legal, operational, or compliance requirements. Any updates will be posted on this page.

8. Additional Information

For complete details regarding refunds, please refer to Paddle’s official policy:
https://www.paddle.com/legal/refund-policy