Terms & Conditions

Last Updated: January 2026

Please read these Terms and Conditions (“Terms”) carefully before using the CIVILHEX website (the “Service”) operated by CIVILHEX (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

1. Digital Products, Usage & Refund Policy

All products available on CIVILHEX are digital goods (including e-books, spreadsheets, downloadable files, and digital resources) delivered electronically immediately after successful payment.

Strict No-Refund Policy on Accessed Content: Once a digital product has been delivered or accessed, all sales are final. Digital content cannot be returned, revoked, or resold. Please review product descriptions, previews, and compatibility requirements carefully before purchasing.

Exceptions for Refunds:

• The digital file is technically defective or corrupted and cannot be accessed.
• The issue cannot be resolved by CIVILHEX support within a reasonable timeframe.

Refunds will NOT be provided for:

• Change of mind after purchase.
• Lack of required technical knowledge or software skills.
• Incompatibility with specific third-party software not listed in the requirements.
• Failure to read the product description.

2. Educational Purpose & Professional Disclaimer

3. Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of CIVILHEX and its licensors. The Service is protected by copyright, trademark, and other laws of both Canada and foreign countries.

License to Use: Purchasing a product grants you a non-transferable, non-exclusive license for personal, non-commercial use. You may not distribute, share, resell, or publicly display any content purchased from CIVILHEX without our prior written permission.

4. Limitation of Liability

In no event shall CIVILHEX, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service;
• Any conduct or content of any third party on the Service;
• Any content obtained from the Service; and
• Unauthorized access, use or alteration of your transmissions or content.

CIVILHEX’s total liability to you for any claims arising from the use of the Service is limited to the amount you have paid to CIVILHEX for the specific product or service giving rise to the claim, or 100 USD if no purchase was made.

5. “AS IS” Disclaimer

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

CIVILHEX does not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; or c) the results of using the Service will meet your requirements.

6. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by CIVILHEX. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms, please contact us:

Privacy Policy

Last Updated: January 2026

At CIVILHEX (“we,” “us,” or “our”), accessible from https://civilhex.com, the privacy of our visitors and customers is a top priority. This Privacy Policy outlines the types of information we collect, how it is used, and how we safeguard your data.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Payment Processing & Security

CIVILHEX uses trusted third-party service providers to operate this website and deliver digital products securely and efficiently.

2. Information We Collect

We collect limited personal information to provide our services and digital products effectively:

Personal Information

When you interact with our website, we may collect:

• Identity Data: Name or username provided during purchase or account creation.
• Contact Data: Email address required for product delivery and support.
• Transaction Data: Details of the digital products you have purchased (processed securely by payment providers).

This information is collected only when voluntarily provided by you.

Analytics & Usage Data

CIVILHEX uses analytics tools (such as Google Analytics) to understand how visitors interact with the website. These tools may collect non-identifying information including:

• Browser type, device information, and operating system.
• Pages visited, time spent on the site, and referring/exit pages.
• General location data (non-precise IP address data).

This data is used solely to improve website performance, content quality, and user experience.

3. How We Use Your Information

We use the collected information for specific, legitimate business purposes:

• Product Delivery: To send your purchased digital files and order confirmations.
• Customer Support: To respond to your inquiries or resolve technical issues.
• Communication: With your consent, to send updates, important announcements, or educational content. You may unsubscribe from marketing communications at any time.
• Fraud Prevention: To monitor and prevent fraudulent transactions.

4. Cookies & Web Technologies

Like most modern websites, CIVILHEX uses “cookies.” These are small data files stored on your device to help us improve your access to our site and identify repeat visitors. Cookies enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

5. Your Data Rights (GDPR & CCPA)

We are committed to ensuring you are fully aware of your data protection rights.

6. Children’s Privacy

CIVILHEX does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, please contact us immediately, and we will do our best to promptly remove such information from our records.

7. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.